If you're not completely happy with your purchase, we'll do whatever we can to make it better!
If you are not satisfied with the fit, style or color, please do not hesitate to return the product for any other item available on our online store. You can also request a voucher for our online store, or request a refund. Please note, no refunds or exchanges are offered on underwear, bras or bike liners.
On sale items, due to the low prices offered and short supply of stock, exchanges may not be possible. But we’ll cross that bridge if we come to it!
At busy times of the year, returns processing can take up to 10 days. Once your return has been processed, we'll be in touch!
RETURNS AND EXCHANGE PROCESS
The first step is to contact us explaining what you would like to return, and if an exchange, refund, or voucher is preferred. To do this, please get in touch here.
We strongly recommend using a tracked postal service with insurance as lost product is your responsibility.
Items must be un-worn and un-damaged, returned complete with original labels and packaging. We reserve the right to reject any item that does not meet these requirements. Due to hygiene reasons, we are unable to refund or exchange underwear, bras or bike liners.
Returns must be received within 28 days of the date you placed your order.
Please note that returns processing can take between 2-10 business days. Once your return has been processed, we will be in touch to confirm any details and to let you know what we’ve actioned.
Please note that return shipping charges are the responsibility of the customer, except in cases where we have made a shipping error or there is a warranty issue.
Refunds can only be issued via your original payment method or alternatively for a voucher to use on our online store.
We reserve the right to limit returns or to charge a re-stocking fee or to refuse return if the above conditions are not met.
RECEIVED INCORRECT PRODUCT
If we have made a shipping error, please contact us immediately so we can rectify this issue for you. All freight costs will be on us.
WARRANTY POLICY
If you are not 100% satisfied with the performance of your Mons Royale product, please do not hesitate to contact us to discuss the issue.
Mons Royale will replace your product within 12 months of the purchase date if the item has been damaged due to a fabric, stitching or manufacturing defect.
Warranties will be accepted or declined after evaluation. If your warranty is accepted, you will be offered a replacement item if available, a store credit or a refund. Of course, we will discuss the actions with you.
Warranty is not accepted:
- Without evidence of purchase (don’t worry, we have this covered if you purchased through our online store).
- When garment-washing instructions have not been followed.
- An item is damaged due to misuse, neglect, or being loved to pieces.
WARRANTY PROCESS
If your garment was not purchased through the Mons Royale website, please return these items to the retail outlet where they were originally purchased to discuss a warranty issue. However, if this store is on the other side of the country, please just get in touch with evidence of your purchase and we’ll do our best to accommodate your needs.
To start a warranty claim, start by going to the help centre, follow the prompts and be sure to include:
- Photos of the defect, and one of the garment as a whole
- Where and when you purchased the product
- The order number from your purchase (if bought from our online store)
- Your current mailing address
- Any details or description of how this fault may have come about
If we require an item to be returned for inspection, we will provide you with a shipping label to get the product back to us.
Once we receive the product, we will inspect and evaluate the issue you have advised. We reserve the right to refuse any warranty and will contact you with an outcome.
