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  • SUSTAINABILITY

    ABOUT MERINO WOOL

    ABOUT US

  • SUSTAINABILITY

  • ABOUT MERINO WOOL

  • ABOUT US

  • Shipping & Delivery

    SHIPPING
    Orders are shipped by our fulfilment partner based in Vancouver. We aim to pack and ship within two business days of receiving your order. We process orders Sunday to Thursday. We reserve the right to refuse orders or negotiate delivery fees. We use a number of courier services based on the best service available to your address.

    Shipping is FREE on all orders over $180.

    $10 charge for orders up to $179.99

    Target Delivery is 2 - 6 working days

    Please note that these are estimated delivery times. Hold ups do occur from time to time for example due to weather conditions, world events etc.

    Next Day/Saturday Delivery is not possible.


    TRACKING ORDERS
    You can track your order. You will receive an email confirming shipment of your order. This will include your tracking number. 


    LOST PARCEL
    If goods are lost or damaged in transit, please contact us within 7 business days by using this form. If the parcel is not able to be located, we will offer you the choice of a replacement or a full refund once we have received confirmation from our carriers that delivery was not successful.


    CUSTOMS DUTY OR TAX
    Duties and taxes are included in the price you pay at checkout, there is nothing more to pay other than the product and freight if any. GST and PST if applicable is displayed on all transactions.

    Please be advised that if your item does not arrive in the expected time please contact us via this form and we will trace the items and follow up with the postal service.

    BILLING
    Mons Royale Canada Ltd is a Canadian registered company and operates ca.monsroyale.com.

    Billing is completed in $CAD. The biller on your statement will be Mons Royale.

    Refunds can only be issued via your original payment method or alternatively for a store credit. All refunds are transacted in CAD dollars for the CAD amount originally paid.


    ORDER CONFIRMATION
    Once you’ve completed your order online you will receive an order confirmation e-mail. If you don’t receive an order confirmation e-mail from us, first check your junk folder in case our emails are buried in there. If you still haven’t heard from us, let us know by getting in touch here.


    CANCEL ORDER
    Get in touch with us immediately by using this form; we can cancel your order if it is not dispatched. However, if your order is dispatched, we can arrange a return if the items meet all the returns requirements.